
Employee Development & Operations Manager
Tony joined Douglas Family Eyecare in 2021. Born and raised in Cleveland, Tony credits his hometown with teaching him determination and drive to get things done. He attended Ginn Academy, an all boys school in Cleveland, and Kent State University, and he is currently continuing his education through the University of Phoenix. Tony is guided by his faith and strives to serve Christ in all he does.

Apprentice Optician
Becka joined Douglas Family Eyecare in 2025, bringing eight years of customer service experience and three years in eye care to her role as an Apprentice Optician. She is currently studying to become a licensed optician and enjoys helping patients find new frames, adjusting their glasses, and making sure they feel confident in their eyewear. Her favorite moments are seeing patients’ excitement when they pick out new glasses.

Licensed Optician
and Optometric Technician
Meet Jessica. Jessica comes here with a vast amount of knowledge optically as she has been an apprentice optician and optometric technician for over eight years. She is presently working towards her goal to get her ABO and NCLE certifications and become a dual licensed optician. When you meet Jessica, you will be greeted with kindness on either side of the office by experiencing her talented techniques in finding the perfect pair of glasses in optical or with an enjoyable experience in patient care with the doctor.

Administrative Assistant
Carissa joined Douglas Family Eyecare in 2022 and brings 10 years of customer service experience to her role as Administrative Assistant. Working closely with the practice’s administration, she helps coordinate projects, organize important details, and provide behind-the-scenes support that keeps the office moving forward.

Receptionist Team Lead
Charisse joined Douglas Family Eyecare in 2023 and brings more than 24 years of customer service experience to her role as Lead Receptionist. She oversees the reception area, assists with patient check in and check out, and manages billing responsibilities. Charisse enjoys helping patients understand their care and hopes each person leaves feeling reassured, informed, and better than when they arrived.

Optometric Technician
Lauren joined Douglas Family Eyecare in 2025 and brings nearly 10 years of optical experience to the team. She holds two technician certifications and previously served as the head of an optometric technician department. Lauren especially enjoys reviewing OPTOS retinal images and slit-lamp findings, appreciating how every eye is unique.

Certified Ophthalmic Assistant
Meet Beth. Beth has worked in ophthalmology for over twenty-three years in both Ohio and Arizona. She obtained her Associates Degree in Medical Assisting in 2002 and her board certification as a Certified Ophthalmic Assistant in 2007.

Certified Ophthalmic Assistant
Shirley joined Douglas Family Eyecare in 2026 bringing more than 11 years of eye care experience to her role as an Optometric Technician. She is a Certified Medical Assistant and Certified Ophthalmic Assistant with an associate degree from Fortis Business Institute. Shirley has a particular interest in retinal health and enjoys working with advanced imaging technology.

Optometric Technician
Alexis joined Douglas Family Eyecare in 2025 and brings 14 years of customer service to her role as Optometric Technician. Her creativity, warmth, and a friendly personality make her a wonderful addition to the team.

Optometric Technician
Tara joined Douglas Family Eyecare in 2026, bringing four years of healthcare experience to her role as an Optometric Technician. Thorough and attentive, she enjoys making a positive difference in people's lives and wants every patient to feel heard, understood, and comfortable throughout their visit. A lifelong Northeast Ohio resident, Tara graduated from Warren G. Harding High School and completed the Interactive Multimedia program at TCTC in 2022.

Patient Coordinator
Gabby joined Douglas Family Eyecare in 2026, bringing with her 10 years of customer service experience to her role as Patient Coordinator. As one of the first friendly faces patients see when they enter the office, she helps keep visits running smoothly while making everyone feel welcome and cared for. Her favorite part of the job is seeing children excitedly choose their glasses and watching patients light up when they realize how much better they can see.

Licensed Optician
Liz joined Douglas Family Eyecare in 2025, bringing more than seven years of eye care experience to the team. A licensed optician since 2022, she combines her professional knowledge with a creative perspective and adventurous personality to help patients with their eyewear needs. Originally from Johnstown, Pennsylvania, Liz has lived in several communities throughout Pennsylvania and Northeast Ohio.

Receptionist
Alexis joined Douglas Family Eye Care in 2025, bringing experience in eye care, health care, administrative work, and customer service to her role as Check-In Receptionist. She earned her degree in Medical Assisting from Trumbull Business College. As one of the first friendly faces patients see, Alexis helps with check-in, scheduling, insurance questions, patient communication, and other front-office responsibilities.